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Computer System Troubleshooting

The computer system that comes with your 9000, 3G and VG machine are programmed very different from your regular desktop or laptop, the OS( Operating system) for a 9000 must have a Windows 2000 Pro SP4 loaded and 3G workstation must have Windows XP Pro SP2. This should be loaded by our team for maximum processing, the lightness of these OS are very important to the proper operation of the NewTom. On this page we will provide you with some troubleshooting tips that will help you correct problems that my arise on your workstation.

 

 

 

Workstation Troubleshooting:

 

Make sure that you turn the Scan machine ON first before you boot up the workstation, this will correct any communication errors that may occur.

 

If you are not receiving any communication between the scan machine and the work station check your Serial cable (for the 9000 and Fiber for 3G) at the back of the machine to make sure that it properly secure.

 

The NNT application is starting up in safe Mode:

This means that the application is not able to find the data file where the NNT data is saved. If you have two workstation you will have to check the configuration of the network between the two workstation if in a network that you will have to check the Switch or Routers that are used to connect the two workstation.

You can find the Path Configuration setting and remove the application from safe Mode by exploring C:\NNT\NNT configuration settings.

 

[Path Configuration]

PercorsoDocument=C:\NNT\Document\

PercorsoRawData=C:\NNT\RawData\

PercorsoShared=C:\NNT\Shared\

This will start up the application and you will be ready to take a scan.

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My External Hard drive will not show up when I open my “My Computer window”:

The use of an External Hard drive is the best way to save and back up data, the External Hard drive will connect to the workstation via a USB cable. Make sure that this cable is not damaged and the USB connection on the workstation or laptop is not lose or damaged. Make sure that the External Hard drive is powered ON and the power cable is not cut.  Once all this is OK look at the PC, change some settings that will help the PC indentify the External Hard drive.

 

First: Make sure that the PC is powered ON

▲ Hit the green start button on the bottom left of your desktop.

▲ Select the run button, this will open a run box on the bottom left of the desktop

▲ In the run box type in the following MMC and press OK, this will open the Console1                                 

▲ Now lets go to File→ go down to Add/Remove Snap-in.

▲ In the Console1 box hit the Add  this will open the Add standalone snap-in Box

▲ This will give you a list of available standalone snap-ins: you will have to select the Disk Management snap-in and hit Add and then finish and hit close and hit OK again.  

▲ Under the Console Root you will see that the Disk Management snap-in has been added.

▲ Double click the Disk Management and on the right side information on all drives will show up, you will see a C: drive and any other drivers that you may have including the External drive. “DO NOT TOUCH THE C: DRIVE”.

▲ Right click on any other drives that you see and select the Change Drive Letters and path.  Change the drive letter to any but do not use C,G,E,F.

▲ A warning will come up its Ok to Hit Yes and you don’t have to save any changes.

 

Reboot the machine plug in the External drive and open My computers and your External Drive will show up.

 

My workstation is showing me a Blue screen after it boots up what does this mean. This screen is called the “BLUE SCREEN OF DEATH’,  Just as the name implies, this error indicates that Windows NT is having trouble reading from the hard disk. This error can be caused by a faulty device driver or a bad small computer systems interface (SCSI) terminator. If you've checked for these problems, but are still receiving the error, check to make sure that a virus hasn't destroyed your boot sector.

 

There are different steps you can take to fix this issue:

 

Last Known Good Configuration ( This can be found when you do a reboot)

You have undoubtedly heard the phrase, "If it ain't broke, don't fix it." In the world of Windows NT, this can be especially true. Blue screens don't occur without reason. If you have a blue screen that you can't seem to figure out and you've ruled out a hardware failure, chances are that it may be related to a change that you or someone else has recently made. In such a situation, you could try using the Last Known Good Configuration as a last resort. Using this option will sometimes bring your system back to life, but will undo the changes that you've made since the last time the system was rebooted.

 

Kernel Debugger

The section circled in Figure D indicates the current status of the kernel debugger. The kernel debugger enables you to link two computers running Windows NT via a RAS connection or a null modem cable. When a Blue Screen of Death occurs, the crash dump information is sent to the functional computer for diagnosis.

 

Remove Device Connected

Remove all device’s that are connected to the workstation at boot up, by leaving the workstation a stand alone the OS will be given a chance to boot up light.

 

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For Blue Screen support please e-mail at info@iviscans.com
We will be able to save the data before re-image.